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en:troubleshooting:debugging_your_internet_connection [2022-08-05-16-17] – [My Little Island (Wrong IP Configuration)] 7saturnen:troubleshooting:debugging_your_internet_connection [2022-08-07-21-35] – [In Which Direction Is the Internet, Please? The Standard Gateway] 7saturn
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 Many people confuse not being able to connect to the internet with >>my website is not loading<< or >>my game cannot connect to its servers<<. But there are actually a lot of things, that can be wrong instead. In order to get a basic understanding //where// your connection attempts go wrong, first step is to find out, if you can actually use your network connection outbound. Many people confuse not being able to connect to the internet with >>my website is not loading<< or >>my game cannot connect to its servers<<. But there are actually a lot of things, that can be wrong instead. In order to get a basic understanding //where// your connection attempts go wrong, first step is to find out, if you can actually use your network connection outbound.
 ==== Is it a Problem on Your End or of Someone Else? ==== ==== Is it a Problem on Your End or of Someone Else? ====
-The first step is finding out, if you are actually able to use other addresses or services. E.g. try browsing another website, start another program, that uses the internet. If it works, it is very likely not your internet connection, but the problem lies on the other end. If you want to check, whether others have the same problem, check out the page on [[https://downforeveryoneorjustme.com/]]. When a lot of others have the same problem, it is very likely not you, meaning you cannot do a whole lot about it. Either the server is down, your ISP has routing problems, or the server's network has issues. Bottom line is: If a lot of others have the problem, you just have to sit this one out. If seems to be just you, go to the next step.+The first step is finding out, if you are actually able to use other addresses or services. E.g. try browsing another website, start another program, that uses the internet. If it works, it is very likely not your internet connection, but the problem lies on the other end. If you want to check, whether others have the same problem, check out the page on [[https://downforeveryoneorjustme.com/]]. When a lot of others have the same problem, it is very likely not you, meaning you cannot do a whole lot about it. Either the server is down, your ISP has routing problems, or the server's network has issues. Bottom line is: If a lot of others have the problem, you just have to sit this one out. If seems to be just you, or you could not even reach such a checking size, go to the next step.
 ==== Can I Reach the Internet? ==== ==== Can I Reach the Internet? ====
 So you tried a few pages, but >>nothing on the internet works<< for you at the moment. The question is, can you actually reach anyone on the net? For this open a console of your choosing (on Windows that will probably be the cmd.exe or possibly the Power Shell). So you tried a few pages, but >>nothing on the internet works<< for you at the moment. The question is, can you actually reach anyone on the net? For this open a console of your choosing (on Windows that will probably be the cmd.exe or possibly the Power Shell).
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 If you cannot reach the Google DNS server, your internet connection may indeed be down. But that must not be the case. (Yes, Google may also be down, but that is very unlikely. So we just assume it is not down.) Head on to the next step. If you cannot reach the Google DNS server, your internet connection may indeed be down. But that must not be the case. (Yes, Google may also be down, but that is very unlikely. So we just assume it is not down.) Head on to the next step.
 ==== In Which Direction Is the Internet, Please? The Standard Gateway ==== ==== In Which Direction Is the Internet, Please? The Standard Gateway ====
-You could not reach the Google DNS via its IP address but others don't seem to have you initial problem. The next step is finding out, whether the Internet connection is down, or something else along the way to the internet. If you for example cannot reach your own router (which routs the internet traffic to your computer and vice versa), you of course cannot reach the internet either. In order to find out, what's going wrong, enter this into the cmd:+You could not reach the Google DNS via its IP address but others don't seem to have your initial problem. The next step is finding out, whether the Internet connection is down, or something else along the way to the internet. If you for example cannot reach your own router (which routs the internet traffic to your computer and vice versa), you of course cannot reach the internet either. In order to find out, what's going wrong, enter this into the cmd:
  
 ''ipconfig'' ''ipconfig''
  
-This should show you a list of blocks of data on the network cards currently active on your computer. Such a block looks similar to this:+This should show you a list of blocks of data on the network cards currently active on your computer. Such a block looks similar to these:
  
 {{ :en:troubleshooting:ipconfig_results.png?nolink |}} {{ :en:troubleshooting:ipconfig_results.png?nolink |}}
 +
 +You can see here two blocks for two network cards, both using Ethernet as a technology, one named //LAN// and one named //VBox//.
  
 <code> <code>
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 ===== Router Accessible but Still no Internet Connection ===== ===== Router Accessible but Still no Internet Connection =====
 So your router responds and the web interface is accessible, but the internet connection still refuses to work. This is usually a problem of your ISP. You may have to live with it, until they fix it. If it does not go away, even after a few hours, try contacting your ISP on the problem. Usually it is nothing you can influence. Worst case scenario: The wiring of your home or of your carrier is defective, which requires a technician to fix the problem. Or the Router is damaged, and needs to be replaced. So your router responds and the web interface is accessible, but the internet connection still refuses to work. This is usually a problem of your ISP. You may have to live with it, until they fix it. If it does not go away, even after a few hours, try contacting your ISP on the problem. Usually it is nothing you can influence. Worst case scenario: The wiring of your home or of your carrier is defective, which requires a technician to fix the problem. Or the Router is damaged, and needs to be replaced.
 +
 +[ [[..:Troubleshooting]] ] [ [[..:Games Database]] ]
en/troubleshooting/debugging_your_internet_connection.txt · Last modified: 2022-08-10-20-30 by sw

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